Akavo
Terms of Sale
Effective upon publication — last updated: 24 September 2026
1. Role of Goldenseal and the Akavo platform
Akavo is an online portal published and operated by the company Goldenseal, owner of the platform.
Goldenseal is not itself a seller of the alcoholic beverages presented on Akavo. Its role is that of an intermediary connector, similar to what Yango does in Côte d'Ivoire: Akavo is a portal that brings together partner wine shops (the sellers) and partner riders to meet customer demand.
- The partner wine shops are independent merchants: they offer, describe, guarantee, and sell the products (wines, champagnes, spirits) displayed on Akavo.
- The partner riders are independent service providers: they ensure the transport and delivery of orders.
- The sale is concluded directly between the customer and the relevant partner wine shop; the delivery is carried out by the partner rider.
- Goldenseal / Akavo provides the technical infrastructure: catalogue, order placement, payment collection (tokens, mobile money, cash on delivery), customer service, and coordination between parties.
For each order, Akavo charges a connection and service commission, payable by the partner wine shop, equal to 15% of the amount of products sold.
2. Order and contract
Placing an order on Akavo implies acceptance of these Terms of Sale. The order transmitted via the platform constitutes a purchase proposal addressed to the partner wine shop; it is confirmed by Akavo in the name and on behalf of the wine shop. The order is only final after acceptance by the wine shop (verification of product availability and delivery slot).
3. Price and payment
All prices are displayed in CFA francs (FCFA), all taxes included, excluding delivery fees displayed before validation. Accepted payment methods are Akavo tokens (prepaid, 1 token = 1 FCFA), mobile money (Wave, Orange, MTN, Moov), and cash on delivery.
Akavo tokens are prepaid tokens, credited after payment of the corresponding amount. They are exclusively usable on Akavo, do not bear interest, and are not legal tender. The balance can be tracked in the "My Account" section.
4. Delivery
Deliveries are carried out by partner riders, in the areas served in Abidjan, during the slots chosen by the customer (express or scheduled). Identity verification of the recipient is mandatory upon delivery: the sale of alcohol is strictly prohibited to persons under 18 years of age. In case of customer absence, refusal or inability to verify identity, the order may be returned and refund terms agreed with customer service.
5. Right of withdrawal and products
In accordance with applicable regulations, the right of withdrawal does not apply to perishable goods or alcoholic beverages whose price depends on market fluctuations. Products returned due to non-conformity (damaged product, incorrect reference) are exchanged or refunded upon simple notification to customer service.
6. Liability
As an intermediary, Goldenseal implements reasonable means to ensure the reliability of transmitted information and the smooth processing of orders, without guaranteeing the intrinsic conformity of products sold by partner wine shops, the regularity of their activity, or the execution of delivery by partner riders. However, complaints are handled by Akavo customer service, which acts as the link between the customer, the wine shop, and the rider.
Alcohol abuse is dangerous for your health. The sale of alcohol to minors under 18 is prohibited.
7. Customer account
Account creation is optional for ordering, but allows for tracking, history, and tokens. The customer is responsible for the confidentiality of their credentials and the accuracy of the information provided (name, phone, address).
8. Personal data
Collected data (identity, contact, address, order history) is processed solely for order fulfilment, customer service, and legal obligations, in accordance with Ivorian personal data protection regulations (Law No. 2013-450). The customer may request access, rectification, or deletion of their data via the contact details below.
9. Contact
Akavo — operated by Goldenseal. Abidjan, Côte d'Ivoire. Phone / WhatsApp: +225 07 03 32 65 65. Any dispute shall be subject to Ivorian law; in the absence of an amicable resolution, the competent courts of Abidjan shall be seized.