Frequently Asked Questions

Akavo is a portal operated by the company Goldenseal, owner of the platform. Much like Yango in Côte d'Ivoire, Akavo does not sell alcoholic beverages itself: it brings together the partner wine shops (who sell) and the partner riders (who deliver) to meet customer demand. The sale is concluded directly between you and the partner wine shop.

Akavo charges a connection commission of 15 % of the product amount, charged to the partner wine shop. The price displayed to the customer is the wine shop's selling price. This point is detailed in the Terms of Sale.

We deliver to served areas of Abidjan (Cocody, Yopougon, Marcory, Treichville, Plateau, etc.). Delivery fees depend on your area and are displayed before order confirmation.

When ordering, you choose an express or scheduled slot. The partner rider will call you upon approach.

The sale of alcohol is strictly prohibited to persons under 18 years of age. The rider checks the recipient's ID before handing over the order. Without valid ID, the order cannot be delivered.

Once confirmed, an order number "AK…" is assigned to you. Real-time tracking is available from the order tracking page, automatically refreshed every 15 seconds.

The order may be returned; refund terms are agreed with customer service (see Terms of Sale).

Akavo tokens, mobile money (Wave, Orange, MTN, Moov), Neosurf for topping up tokens, and cash on delivery.

One prepaid token is worth exactly 1 FCFA. You top up your balance in "My Account" (mobile money or Neosurf), then you pay for your orders with your tokens — faster and without fees. Tokens are usable exclusively on Akavo, do not accrue interest, and are not refundable in cash. Terms of use and expiration are detailed in the Terms of Sale.

You can supplement with mobile money at the time of payment.

Yes, all prices are displayed in CFA francs (FCFA), all taxes included, excluding delivery fees.

No, but an account allows for tracking, order history, tokens, and the AI Sommelier.

Describe your tastes, budget, or meal on the page AI Sommelier : the assistant recommends up to 3 wines, champagnes or spirits from the Akavo catalogue.

Every logged-in customer can rate a product from 1 to 5 stars and leave a comment. Your review remains editable and deletable.

Create your account from the page Partner wine shop or Rider. Wine shops are validated by Akavo administration before their catalogue is published.

No. The sale of alcohol to minors is prohibited and ID verification is systematic upon delivery.

The right of withdrawal does not apply to alcoholic beverages whose price depends on market fluctuations. In case of a damaged product or incorrect item, please report it to customer service: exchange or refund.